Privacy Policy

Last Updated: December 28, 2021

Introduction

The Japan Tour Company ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including but not limited to:

Full name
Contact details (mailing address, phone number)
Email address
Payment information (processed securely through Stripe; we do not store your full credit card details)
Travel preferences, dietary requirements, and special requests
Medical history or health information provided for emergency care purposes (this information is deleted after the conclusion of your tour)

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type and version
Operating system
Referring website URLs
Pages visited and time spent on each page
Device information (screen resolution, device type)

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity on our website. This includes:

Essential cookies: Required for the website to function properly (session management, security)
Analytics cookies: Help us understand how visitors use our website (Google Analytics)
Marketing cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

How We Use Your Information

We use the information we collect for the following purposes:

Account management: To create and manage your booking, communicate about your tour, and provide customer support
Payment processing: To process payments securely through Stripe
Service delivery: To provide our travel planning services, itineraries, and tour-related communications
Marketing: To send you promotional materials, newsletters, and special offers (you may opt out at any time)
Targeted advertising: To display relevant advertisements based on your interests and browsing behavior
Legal compliance: To comply with applicable laws, regulations, and legal processes
Fraud prevention: To detect, prevent, and address fraud and security issues
Analytics: To analyze website usage and improve our services

How We Share Your Information

We may share your personal information with third-party service providers who assist us in operating our business, including:

Payment processors (Stripe)
Email service providers
Analytics providers (Google Analytics)
Accommodation and transportation providers in Japan (only the information necessary to fulfill your booking)
Advertising partners

We do not share, sell, rent, or trade your personal information with third parties for their own promotional purposes.

We may also disclose your information if required to do so by law, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.

Your Rights

California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

The right to know what personal information we collect, use, and disclose
The right to request deletion of your personal information
The right to opt out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

Data Deletion Requests

You may request the deletion of your personal information at any time by contacting us at [email protected]. We will process your request within 45 days, subject to any legal obligations that may require us to retain certain information.

Opt-Out of Marketing

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Japan Tour Company
Email: [email protected]